Does your business lack the idea of building a reputable relationship with your customers? If yes I will advise you to read on and get the solution to the problem.
For your business to grow successfully, there is one major thing you need to watch out for, which is building a reputable business relationship with your customers, a relationship that will make your business grow.
You might be wondering why? Yea you need it because without a good communication with your customers that means your business is nothing. Customers are the key to every successful business. If you don’t embrace it, you are loosing money! Learn how to relate with your customers, in case you don’t know what business is all about, I will tell you. Business is all about relationship! One of the major reasons why business fails is that they don’t have a reputable relationship with their customers.
Below are the tips on how to build a reputable relationship with your customers:
Offer Them The Best: Ask yourself, what else can you offer to your customers apart from the best? I guess there’s nothing. Am always saying this times without number, an offering of quality service should be your number one priority because offering them the best service shows that you value them also they worth more than gold to you. By doing this, you will build a reputable relationship with them; they will love to stay with you I mean by offering customers quality services will help retain customers and not lose them.
Have their Contact: Try and get each of your customers contact also let them have yours, try to have a database so that you can communicate with them at anytime, it will make the relationship grow faster. In case a customer needs to get goods from you, and if he or she don’t feel like coming over to your place, it will be easier for him or her to give you a call and chat with you concerning the problems he or she has. Don’t just collect their contact for the sake, send to them updates about new products in store also try to get their birthday date so that you can wish them birthday wishes, and send them nice birthday messages on their birthday. I guess you know what am talking about? Also, if it has been a long time you’ve seen a particular customer around or some customers of yours around, try to give them a call and ask why you haven’t been seeing them around also ask about their families, give him or her a warm greeting. By doing this, you will never regret it, and they will not regret it either.
Be A Good Listener: You must be a good listener also be kind- hearted to your customers because at times they might not be pleased with your service and they will want to make a complain, so whenever a complain has always been made try to apologize, promise them that it will never happen again and that you will meet up with their needs. Customers do love to hear kind words, when the fault is from the person they are patronizing, if you are not kind hearted to them, they will run away from you, and they will never come back to you. This is one of the main reasons why big firm does have customer service so that they will be able to get there for their customers and build a relationship with them. So try to be a good listener also be kind- hearted.
HUMBLE: You need to be humble no matter the condition, feeling humble will help you move to greater heights in life. Never feel proud even though your level is higher than the person you are rendering service to, you just need to be humble.
Dos and Don’t: Let them know the dos and don’t of the service you are rendering to them, always try to be transparent. Let them know your business policy! So that they will know what you like and what you don’t like. By doing this, it will add value to your business and help you accommodate real customers that will serve as good fruit to your business.
CALL TO ACTION: You need to be there for our customers, regarding good or bad. Why? Because you need them, and they need you, without them you are nowhere. So In any situation they are, you need to be there for them. Let them value more than gold to you.And in any situation, they are trying to give them a helping hand.
Speak Your Mind!
Do you build a reputable relationship with your customers?? Also what other tips can you add?! Feel free to comment below! Thanks.